TROUBLESHOOTING & RESET GUIDE

FACTORY RESET

First, place both earbuds inside the charging case and tap each earbud 3 times. This clears previously paired Bluetooth devices.

1. Forget the old Bluetooth connection

   Remove the earphones from the case. If RunBuds Pro is still listed in your Bluetooth settings, select Forget or Forget This Device.

2. Turn Bluetooth off

   Turn Bluetooth off on any devices previously connected to the earphones.

3. Put both earphones in your ears

   Remove both earphones from the case and wear them normally.

4. Power both earphones off

   Press and hold both touchpads at the same time until both earphones switch off.

5. Reset the earphones

   With both earphones powered off, press and hold both touchpads simultaneously for exactly 6–7 seconds. Release when you hear a beep from both earphones.

6. Pair again

   Turn Bluetooth back on and reconnect to RunBuds Pro.

✓ Your RunBuds Pro should now be reset and ready to reconnect.

EARPHONES NOT CHARGING?

If indicator lights do not appear when the earphones are placed in the charging case, check these steps:

1. Clean the charging contacts

   Check the gold contacts on the earphones and inside the case. Wipe away dirt using a soft, dry cloth or tissue only.

2. Remove protective film

   Make sure the gold contacts on the bottom of the earphones are fully visible and not covered by protective film.

3. Charge the case

   Charge the case using USB-C until the case has sufficient power.

4. Seat both earphones correctly

   Place both earphones fully inside the case. With the lid open, check that indicator lights appear on both earphones.

5. Adjust the ear hooks if needed

   If an earphone does not sit flush, gently reposition the ear hook. If necessary, remove and refit the ear hook while the earphone is correctly seated in the case.

6. Check again

   Confirm that both earphones show indicator lights and are making proper contact with the charging case.

QUICK CHECK

• Charging case has power
• Gold contacts are clean and uncovered
• Both earphones sit fully inside the case
• Ear hooks are not preventing a flush fit
• Indicator lights appear on both earphones