Privacy policy
This Privacy Policy explains how www.therunbuds.com (the “Site”, “we”, “us”, or “our”) collects, uses, and shares your personal information when you visit our Site, place an order, sign up for marketing, or contact us for support.
Personal information we collect
When you visit the Site, we may collect certain information about your device, your browsing activity, and the information you provide to us when placing an order or contacting support.
In this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to you.
Device and usage information
Examples of personal information collected include:
- browser type
- IP address
- time zone
- cookie data
- pages viewed
- products viewed
- search terms
- how you interact with the Site
We collect this information to:
- operate and improve the Site
- understand how visitors use the Site
- improve customer experience
- measure advertising and marketing performance
- help detect fraud or misuse
This information is collected automatically using cookies, analytics tools, tags, and similar technologies.
Order information
Examples of personal information collected include:
- name
- billing address
- shipping address
- email address
- phone number
- payment details
- order history
We collect this information to:
- process payments
- fulfill and ship your order
- send order confirmations and updates
- communicate with you about your order
- provide support
- detect and prevent fraud
Customer support information
If you contact us, we may collect information such as:
- your name
- email address
- order number
- any details you include in your message
We collect this information to provide customer support and resolve order or product issues.
How we use your personal information
We use your personal information to:
- provide products for sale
- process and fulfill orders
- arrange shipping and delivery
- provide customer support
- communicate with you about your order
- improve our website, products, and services
- send marketing emails if you sign up
- measure ad performance and improve advertising
- detect and prevent fraud
How we share your personal information
We share personal information with service providers that help us operate our business and serve customers. These may include:
- Shopify, which powers our online store
- Shiphero, which helps with fulfillment and shipping
- Klaviyo, which helps us send email marketing and customer communications
- Google Analytics, which helps us understand how visitors use the Site
- Google Ads, which helps us measure and improve advertising performance
- payment processors
- shipping carriers and logistics providers
We may also share personal information if required by law, to respond to lawful requests, or to protect our rights.
Cookies and similar technologies
We use cookies and similar technologies to:
- keep the Site functioning properly
- remember your preferences
- improve performance and usability
- understand how visitors use the Site
- support analytics and advertising
Cookies may be session cookies or persistent cookies. Most browsers allow you to control cookies through their settings. Blocking cookies may affect how parts of the Site function.
Email marketing
If you sign up for our mailing list or otherwise opt in to marketing, we may use your email address to send you updates about products, offers, and promotions.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in the email or by contacting us at support@therunbuds.com.
Analytics and advertising
We use Google Analytics to understand how visitors use the Site and improve performance.
We may also use Google Ads features to better understand ad performance, measure conversions, and show relevant ads to people who have visited our Site or shown interest in our products.
Google may use cookies and similar technologies for these purposes.
You can learn more about how Google uses information here:
https://policies.google.com/privacy
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout
You can manage Google ad settings here:
https://adssettings.google.com/
Minors
The Site is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at support@therunbuds.com.
Your privacy rights
Depending on where you live, you may have certain rights regarding your personal information.
If you are a resident of California or another US state with applicable privacy rights, you may have the right to:
- know what personal information we collect and how we use it
- request access to personal information we hold about you
- request deletion of personal information, subject to legal exceptions
- request correction of inaccurate personal information
To make a privacy request, contact us at support@therunbuds.com.
We may need to verify your identity before completing certain requests.
Data retention
We keep personal information for as long as reasonably necessary to:
- fulfill orders
- provide support
- maintain business records
- comply with legal obligations
- resolve disputes
- enforce our agreements
Automated decision-making
We do not use fully automated decision-making that has a legal or similarly significant effect on you.
Some service providers may use automated tools for fraud prevention, security, or risk screening.
Do Not Track
Because there is no consistent industry standard for responding to “Do Not Track” browser signals, we do not currently change our data collection practices in response to them.
Security
We use reasonable administrative, technical, and physical safeguards to help protect your personal information. However, no method of transmission over the internet or method of storage is completely secure, so we cannot guarantee absolute security.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, legal obligations, or business operations. When we do, we will post the updated version on this page.
Contact us
If you have questions about this Privacy Policy or would like to exercise any applicable privacy rights, you can contact us at:
RunBuds Limited
Email: support@therunbuds.com
Website: www.therunbuds.com
