RUNBUDS SUPPORT
FREQUENTLY ASKED QUESTIONS
Everything you need to know about RunBuds, shipping, returns, warranty and support.
ABOUT RUNBUDS
What is RunBuds?
RunBuds specializes in sports headphones for running, workouts and active everyday use.
What makes RunBuds different?
Sports headphones are our focus, with products designed for secure, comfortable use while running and training.
How many RunBuds orders have been placed?
More than 30,000 RunBuds orders have been placed.
CHOOSING YOUR RUNBUDS
Which RunBuds model should I choose?
Choose RunBuds Pro for premium secure-fit in-ear performance, rich sound and clearer calls. Choose RunBuds Open for open-ear listening and greater awareness of your surroundings.
What's the difference between RunBuds Pro and RunBuds Open?
RunBuds Pro use a secure in-ear ear-hook design. RunBuds Open use air-conduction speakers and keep your ears uncovered so you can hear more around you.
Which model is best for outdoor running?
RunBuds Open is best if awareness is a priority. RunBuds Pro suits runners who prefer a more isolated in-ear fit.
Which model is best for calls?
RunBuds Pro is the stronger choice for calls, with ENC microphones designed to improve voice pickup.
ORDERS & SHIPPING
What shipping options do you offer?
Free Standard Shipping is available across the United States, with estimated delivery in 3–5 business days.
What is the order cutoff time, and where are orders shipped from?
Orders are shipped from our Dallas, Texas warehouse. Orders placed before 11:00 AM CT, Monday–Friday, are usually shipped the same business day. Orders placed after the cutoff are typically shipped the next business day.
Do I get tracking?
Yes. Tracking details are sent after dispatch.
How does 2nd Pair 50% Off work?
Add two eligible RunBuds products to your cart and receive 50% off the second pair. Mix and match is allowed.
RETURNS & WARRANTY
How do returns work?
Contact support@therunbuds.com within the applicable return period. See our Returns Policy for eligibility and instructions.
How does the 1-year warranty work?
It covers eligible faults arising through normal use. Accidental damage, loss and incorrect care are not covered.
COMPATIBILITY & CARE
Do RunBuds work with iPhone and Android?
Yes. RunBuds work with most compatible Bluetooth phones, tablets, laptops and other devices.
Do I need an app?
No. Connect through your device's Bluetooth settings.
Can I wear RunBuds with glasses?
Yes, with most glasses. Very thick frames may affect comfort slightly.
Are RunBuds waterproof?
RunBuds are designed for sports and sweat resistance but should not be washed or submerged. RunBuds Open is IPX5.
How should I care for my RunBuds?
Wipe them clean and dry after workouts and keep charging contacts clean and dry.
SUPPORT
My RunBuds aren't working. What should I do?
Start with our Troubleshooting Guide for charging, pairing, reset and connection help. If the issue continues, contact support.
How can I contact RunBuds?
Email support@therunbuds.com for help with products, orders, returns, warranty and troubleshooting.
STILL NEED HELP?
WE'RE HERE TO HELP.
Helpful support for products, orders, returns, warranty and troubleshooting.
CONTACT SUPPORT