FREQUENTLY ASKED QUESTIONS

RunBuds is a sports earphone brand dedicated to helping you enjoy music while staying active. From running and gym workouts to everyday adventures, our earphones are designed for a secure, comfortable fit, reliable performance and great sound.

More than 30,000 RunBuds orders have been placed.

Both feature secure ear hooks designed to stay in place during exercise, but they deliver sound differently. RunBuds Pro use traditional in-ear speakers that sit inside your ear canals, providing an immersive listening experience with less outside noise. RunBuds Open use directional air-conduction speakers positioned just outside your ear canals, keeping your ears uncovered so you can enjoy rich sound and bass while remaining aware of your surroundings.

Both are excellent choices for running and workouts! RunBuds Open are ideal for outdoor running, walking and cycling when hearing approaching traffic, cyclists and other people is important. RunBuds Pro are great for gym sessions, treadmill running and workouts where you prefer a more immersive listening experience with fewer outside distractions. Both are designed for a secure, comfortable fit.

Free standard US shipping, with estimated delivery in 3–5 business days.

Orders ship from Dallas, Texas. Orders placed before 11 AM CT, Monday–Friday, usually dispatch the same business day.

Yes. Tracking details are emailed after dispatch.

Simply add any 2 pairs of RunBuds to your cart and get 50% off the lower-priced pair! Choose 2 × RunBuds Pro, 2 × RunBuds Open, or mix and match with 1 of each. The discount is automatically applied at checkout, on top of our existing sale prices.

Contact support@therunbuds.com within the applicable return period. See our Returns Policy for details.

All RunBuds come with a 1-year warranty covering manufacturing defects and faults arising from normal use. If you experience an issue, simply email our friendly support team at support@therunbuds.com. We'll help troubleshoot the problem and arrange a replacement if required. Accidental damage, loss and misuse are not covered.

Absolutely! RunBuds connect easily via Bluetooth to iPhones, Android phones and most other Bluetooth-enabled devices, including tablets and laptops. Enjoy your music, podcasts and calls without complicated setup.

No app needed! Simply turn on Bluetooth on your phone or other compatible device, pair your RunBuds and you're ready to go. Quick, easy and hassle-free.

Yes! Both RunBuds Pro and RunBuds Open feature lightweight ear-hook designs that work comfortably with most glasses. They're designed to provide a secure fit during running, workouts and everyday activities. Very thick glasses frames may slightly affect the fit.

Absolutely! Both RunBuds Pro and RunBuds Open are designed to handle sweat during running, gym sessions and demanding workouts. RunBuds Open also features an IPX5 water-resistance rating for protection against sweat and splashes. However, neither model is fully waterproof, so avoid swimming, showering or submerging them in water.

Keeping your RunBuds in great condition is easy! After workouts, simply wipe away sweat and moisture with a soft, dry cloth. Ensure the earphones and charging contacts are completely dry before charging or storing them. A little regular care will help keep your RunBuds performing at their best.

We're here to help! Start with our Troubleshooting Guide for quick solutions to charging, pairing and connection issues. If you're still having trouble, email us at support@therunbuds.com. Our friendly support team will help resolve the issue and arrange a warranty replacement if needed.

Need a hand? Simply email our friendly support team at support@therunbuds.com or use our Contact Us page. We're happy to help with orders, product questions, troubleshooting, returns and warranties. We aim to respond within one business day.